Return Policy:
Return Policy at Packvireo:
At Packvireo, we are committed to providing high-quality customized packaging that meets your specific needs. Due to the personalized nature of our products, our return policy is designed to address issues related to damage and printing errors.
Eligibility for Returns:
Damaged Items or Printing Errors Only:
We only accept returns if the product you receive is damaged or has a printing error.
Notification Period:
You must inform us of any damage or printing error within 3 days of receiving your order. Notifications received after this period will not be eligible for returns or replacements.
How to Inform Us:
Contact Us:
Please email us at contact@packvireo.com with the following details:
-
Your order number
-
A description of the damage or printing error
-
Photographs of the damaged item(s) or printing error
Await Instructions:
Wait for our response with instructions on how to proceed. Please do not send the item back without our prior approval.
Return Process:
Authorization Required:
Any items sent back without informing us and receiving prior approval will not be accepted.
Replacement Only:
Once we confirm the damage or printing error, we will replace the affected item(s). We do not offer refunds for customized orders.
No Refund Policy:
Due to the customized nature of our products, we do not offer refunds. We only provide replacements for items that are damaged or have printing errors.
Contact Information:
For any return-related inquiries, please contact us at:
-
Email: contact@packvireo.com
-
Phone: 07397241322
-
Address: 86 North St, Cheetham Hill, Manchester M8 8RA